Purchase recovery
Bring your purchases home.
Prove the mailbox you bought with, then confirm the account that should own those purchases. Nothing moves until you say so.
Which mailbox did you buy with?
A recovery link is single-purpose, expires 30 minutes after it is sent, and works once. We never email passwords, and proving a mailbox never reveals its purchases.
Check your mailbox
If has recoverable purchases, a recovery link is on its way. For privacy, we can’t confirm whether an address has an account or purchases.
The link expires 30 minutes after it was sent and works once.
Checking your recovery link…
This takes a moment. Nothing has moved yet.
This recovery belongs to a different account
The mailbox in this link already has its own sonder account, so its recovery can only finish while signed in as that account — sign in in another tab and reload this page, or reopen the link from that mailbox after signing in. Nothing was moved, and we never switch accounts for you.
Mailbox proved — now sign in
You proved the mailbox from your recovery link. Sign in with the account that should own those purchases — or create it if there is none — and you’ll come straight back here to finish.
This recovery keeps working for the rest of its 30-minute lifetime.
Verify your account email first
Recovered purchases can only join an account whose email is verified. Open the verification link sonder sent when your account was created, then return here.
Confirm the destination account
Purchases made as a guest with the mailbox you just proved will join the signed-in account. Only unclaimed purchases move — anything already owned by a stable account stays put, and nothing moves until you confirm.
Recovered purchases are yours
Moved into this account:
Anything already in your Library stayed exactly where it was.
Nothing new was moved
This mailbox has no purchases that can safely join your account: every eligible record is already owned by a stable account. Ownership never transfers by email alone — if that looks wrong, contact support and we’ll review it as a rights case.
Recovery email is unavailable
Email delivery is not configured yet, so we can’t send a recovery link right now. Nothing was sent, and nothing about your mailbox was revealed. Please try again later.
Sign-in status is unavailable
Your mailbox is proved, but we can’t confirm who is signed in on this device right now. Reload this page to continue — your recovery stays valid for the rest of its lifetime.
Bought while signed in? Your purchases are already in your Library — recovery is only for guest checkouts.